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GOVERNMENT SECTOR

National Geospatial-Intelligence Agency

The Office of Professional Studies (OPS) developed a relationship between the National Geospatial-Intelligence Agency (NGA) and the University of Maryland departments of geography and government and politics. Through this program, NGA employees work toward a professional graduate degree without ever leaving the building; they simply walk down the hall of their Bethesda offices. The program leads to a master of arts in geography, with a political geography track custom-designed for NGA. In December 2004, the first 16 NGA College students graduated with a M.A. in geography from the University of Maryland.

Defense Intelligence Agency (DIA)

OPS developed a series of short courses to encourage teamwork and face-to-face interaction of DIA employees. We developed a series of four one-day seminars offered onsite addressing both staff and management levels of the organization. These programs included a Senior Leadership Seminar, a Staff Seminar on Effective Communication, a New Hire Seminar and one on Communicating Data Effectively.

Federal Highway Administation (FHA)

Working with the University of Maryland's College of Behavioral and Social Sciences (BSOS), OPS was awarded the opportunity to design curriculum and deliver courses to support training of FHA employees in transportation and environmental planning.

U.S. Office Of Personnel Management (OPM)

We made a connection between the University of Maryland College of Behavioral and Social Sciences (BSOS) Center for International Development and Conflict Management (CIDCM) and the U.S. Office of Personnel Management (OPM) to offer customized, onsite training in conflict management, ethics and crisis management to OPM employees in the eastern half of the country. OPS provides fiscal management services for these multiyear contracts. Courses incorporate the popular computer-simulated ICONS technology from BSOS. Fifteen to 20 sessions are offered annually, each during a period of three to four days.

The National Institutes Of Health

OPS provided a number of programs to various centers and institutes at the NIH. Among them are the following: 1.) Leading Transitions, 2.) Clinical Center Leadership Certification and 3.) Employee facilitator/career counseling training program.

More than two dozen senior managers from the National Institutes of Health participated in Leading Transitions, a specially developed leadership program for managers leading change in their units. Coursework combined case studies, interactive discussions, experiential learning, self-assessment data and development planning.

Additionally, the NIH's Warren Grant Magnuson Clinical Center offered an 18-hour leadership certificate for mid-level managers, lab and nurse managers. We designed the program to focus on leadership competencies that strengthen individuals, operating units and the organization.

OPS, in partnership with the Office of Resource Services Center for Career Resources at NIH, offered a 36-hour course to teach employees skills to become group facilitators/career-transition counselors for their peers. The program, offered onsite at NIH's Rockville office, focused on listening skill development, positive confrontation in dealing with sensitive situations and difficult people as well as active problem solving.

 

CORPORATE SECTOR

Introduction To Spanish Language And Culture

We introduced the University of Maryland College of Arts and Humanities (ARHU) to a trio of grateful organizations: Children's National Medical Center in Washington, D.C., McHale & McHale Landscape Design, Inc. and Chapel Valley Landscape Company. Managers participated in intense, six-week language workshops with the goal of learning conversational Spanish to enable them to better communicate with their employees. Thus far, participants include landscape managers, nurses and other health care professionals, but the program can be adapted to any organization with a similar need.

Volvo, Inc.

For a growing number of organizations, there is an increasing need to infuse a more customer-centric and global perspective into their business activities. That is certainly true of Volvo of Sweden.

Volvo's Power Train unit turned to us to create an intensive one-day executive management program that would create a shared corporate vision in this area. The course is taught by a nationally known expert in e-business, competitive marketing strategy and international marketing.

Bureau Of National Affairs

The Bureau of National Affairs, Inc. (BNA) is the country's foremost publisher of print and electronic news, analysis and reference products for decision-makers in business and government. BNA chose OPS staff to develop an accelerated and results-oriented business curriculum for managing editors with little formal business training. Business Principles in Publishing is a customized, seven-month program with modules of leadership/change, marketing, managerial accounting and strategic planning. BNA editors take classes onsite and via the Internet, are taught by prominent faculty members from the university and by content experts in relevant fields.

Verizon Avenue

In an effort to build the interpersonal and managerial skills of Verizon Avenue employees, the company approached OPS staff to develop a series of customized, noncredit courses that would help employees build their skills and advance their careers. Originally offered to company employees in Maryland and Virginia, the program expanded to sites in the Midwest. Verizon Avenue, a wholly owned subsidiary of Verizon Communications, offers high-speed Internet service to multi-dwelling residential and commercial properties.






Victoria Peterson
Assistant Dean
Office of Professional Studies
University of Maryland College Park
2103 Reckord Armory
College Park, Maryland 20740-3210

Email: vmp@umd.edu
Phone: 301.405.6535
Toll-Free: 1.800.711.8627
Fax: 301.314.5259


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